Frequently Asked Questions

Everything you need to know about styling your space with Namie Home.

What is the typical shipping timeframe for furniture items?

Most of our home decor items ship within 2-3 business days. For larger furniture pieces, please allow 7-14 business days for specialized freight delivery to ensure your items arrive safely.

Do you offer international shipping?

Currently, Namie Home ships to the continental United States and Canada. We are working on expanding our logistics to reach more international destinations soon.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.

How can I track my order status?

Once your order has been dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

Are your materials sustainably sourced?

At Namie Home, we prioritize ethical craftsmanship. We partner with artisans who use FSC-certified wood and eco-friendly textiles whenever possible to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.